I'm happy to report that an article I did on a local business owner is being featured in this week's edition of CoolCleveland.com!
I get my hair cut at John Robert's Spas, and always receive great service. Inquiring about this, I found out the owner is a customer service guru. He writes books on the subject and has become a service consultant for many other businesses.
Note to business owners, it's good to give great service. You never know when one of your customers might be a writer.